Returns and order issues
Ask for instructions before returning goods or altering an affected product.
If an agreed order arrives with missing items, damage or a possible specification difference, contact us with the inquiry or order reference, affected product codes, quantities and a clear description. Where useful, provide photographs of the goods and packaging. Keep the packaging and avoid modifying affected items or fitting repair parts before the issue has been reviewed.
Return eligibility, timing, costs and the available remedy depend on the particular order, agreed terms and applicable rights. Custom artwork and made-to-request configurations need their own confirmation before ordering. Do not send goods to an assumed address. Obtain written return instructions and the relevant reference first; this page does not promise automatic acceptance or a fixed refund period.